Refund policy

Shipping Policy

Items that are in stock will typically ship within 3–5 business days unless otherwise noted. You will receive a confirmation email with tracking information once your order has been processed and shipped.

For pre-order items, the estimated shipping timeframe will be listed in the product description. Please refer to that information for expected delivery times, as pre-order schedules may vary.

If your order contains both in-stock and pre-order items, the order may be held until all items are ready to ship, unless otherwise stated.

You are responsible for any loss or damage that occurs during shipping. For your protection, we recommend using a carrier that offers tracking and proof of delivery.

Return & Exchange Policy

All sales are final. We do not offer returns or refunds except for items that are defective or were damaged before leaving our facility.

If we ship you an item that is defective or was damaged on our end, we will make it right. Please contact us at info@nightshade.group within 7 days of delivery, and include your order number and photos of the item and its packaging.

We are not responsible for damage that occurs during shipping. Once your order leaves our facility and is in the carrier’s possession, any loss or damage in transit must be resolved with the carrier. If your package arrives damaged, we recommend keeping all packaging and filing a claim with the carrier directly.

Exchanges for a different size are handled on an individual basis. We strive to take care of our customers and will do so whenever possible. If you are approved for an exchange, you are responsible for return shipping and for shipping the new size.

For approved claims of defective or damaged items, we will either issue a refund to the original payment method, typically within 5 business days, or provide a replacement product.